FAQ
You will receive your delivery monthly. We ship out the first week of every month. Due to all products being hancrafted exclusively the cut off date for subscriptions will be on the 15th of the previous month. So for example if you order on the 15th of January your products will be dispatched on the 1-7th of February, if you order on the 16th of January dispatch will be 1-7th of March.
Yes! We have a no-stress guarantee on all products. If you don't love them, for any reason under the sun, you can ship your box back within 10 days containing all products unused and we'll refund your subscription.
The first 3 months of your subscription are wonderful discovery boxes, so you will have the opportunity to explore what are artisans are creating for you. From the 4th month you will have the opportunity to choose your must have items, it is only after the products have been received by our VIP customers will they be available in the store.
Every monthly box will include a range of handmade items created exclusively for Artisan Crates. These range from skincare, leather goods, spa and bath products, jewellery, candles, perfume, also activities associated with well being and self care because it is all about you!
Absolutely! You have complete control over your subscription so if you need a rush delivery you can order an interim pack, and if you have too much product for a little while you can pause or indeed cancel your subscription, at any time.
Expertise, so every product we create or curate with our key partners is tested and proven to do what it says on the tin. Add that to the fact you can receive our amazing products every month, experience the buzz of great products designed and created to pamper and spoil you!.